Delivery

1. Delivery region

We can deliver to the appointed address within Singapore. For some restricted locations, please provide us the permit to enter your premises!

2. Delivery method

We currently use our own logistics for delivery.

3. Delivery lead time

An estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

We will try our best to fulfill your order within 2 business days from the date of your order. Business days refer to Monday to Friday, except holidays. We do not ship on Saturday and Sunday.

Under circumstances beyond our control (force majeure), the delivery lead time might be longer. We will have no responsibility or liability in relation to any loss, damage or expenses incurred in such an event. We appreciate your understanding on this matter.

4. Delivery fee

Orders less than S$ 50 will be charged a delivery fee of S$ 10 for all deliveries within Singapore. 

Once the products leave our warehouse, shipping costs for your order are non-refundable.

5. Delivery process

Standard packaging is used for all products. We will combine items from multiple orders into one package whenever possible.

Please indicate your preferred delivery timeslot in the checkout page when placing the order! Our delivery staff will contact you via messages approximately one or two hours prior to the indicated timeslot. We appreciate your prompt responses to our delivery staff.

Please arrive at the delivery location on time! Kindly check the products thoroughly (i.e. number of products, specification, faults, defects or damages) and sign the delivery notes. We will no longer be responsible for any loss, destruction after you sign the delivery notes.

If you are unable to accept the goods in person, we can provide you with a free re-delivery; however, subsequent re-delivery services will incur a S$ 5 handling fee per shipment.